DWU e-CRM : manage your customer relationship

Retrieve all information about your customer even several months after

DWU e-CRM offers a set of collaborative tools in order to share information among users. Specific access rights can be defined for each tool by the administrator to different user groups. Those tools are :

• webmail (based on Squirrel Mail)
• calendar tool 
• contact and project management
• task, notes, trouble tickets and document management linked or not to contacts and/or projects
• mailing lists management
• mailing tool for newsletters

You can easily find following items for a given project:

• list of contacts related to the project and their corresponding role  (customer, consultant, partner, ...)
• list of tasks to be done or achieved
• list of notes
• list of documents (bids, meeting reports, work documents, ...)
• list of trouble tickets which are open or solved and the explanation of the solution.

DWU e-CRM is a well suited solution for :

• sales department with a complete folder on each commercial contact (e-CRM)
• marketing department with a complete share of information between colleagues, partners and customers (e-Portal)
• operations department with a project and trouble ticket management system (Trouble Ticketing System)