Trouble tickets management

Managing efficiently your incidents can be critical if you want to be proactive with your customers.

Our trouble ticketing tool is ideal

• for after sales department
• for development, support or maintenance teams
• for help-desks

It allows you to gather all incidents or complaints for a given customer or project by defining them into several categories and assigning them an urgency rate

So you can:

• receive a customer complaint and assign the analysis of it to one of your colleague in charge to solve the problem
• add additional information on the complaint by attaching documents (pictures, word documents,...)
• define a category and assign an urgency rate
• specify a deadline for its solving and a reminder date if it is not yet solved
• manage complaints in progress
• search among solved complaints in order to retrieve how a problem has been solved (knowledge base)